Users may find number of issues with the antivirus program they have installed in
their devices (viz. Windows / Mac PC or Android smart phone / iPhone).
With the Kaspersky Support, all the users can avail the benefits of the online
support and can get the proper resolution of the issues which they find with the
Users might get the installation issue with the antivirus software. The installation process may discontinue with an error message. Users can take resolution of their concern through Kaspersky customer service chat.
Have you recently upgraded your device to Windows 10? After the upgrade, is the Kaspersky tool is being incompatible with the upgraded version of Windows, the Windows 10. This is very general issue and can be recovered with the guidelines provided through the Kaspersky Customer Support.
Users are sometimes unable to scan the files with the Kaspersky antivirus program. The process of scanning may freeze or stop completely without notifying the user about the error.
Has your device turned slower after installing the antivirus program? It happens mostly because the issue of RAM in the device. Users can have the online help for the mentioned issue.
The process to install Kaspersky antivirus is quite simple. But if you’re facing trouble installing it then you need to be certain of some things first-
To begin the install the Kaspersky antivirus in your computer, you need to download the software from the authentic website or you might purchase the CD from the reliable retail stores. Insert the CD if you opt for installation through CD. However, if you intend to download the software from the internet, you must scan it first. Double click the setup file to begin the installation process. Agree to the user license agreement and move ahead for the next step. Now click on “next” button till the installation wizard downloads the necessary components to make the antivirus function properly. Once the installation is finished, you need to click on the “finish” button and start using the antivirus.
If you’re getting error 2775, 1336 while using the Kaspersky antivirus, then means that something went wrong with the packages during the installation. Here’s what you can do to fix the issue-
Method 1: Unregister the Windows Installer, and then reregister it and check if you are able to install the programs. Here’s how to do that-
Method : If method one doesn’t work, then you need to check if the windows installer service is enable/disable on your computer device. Here’s how to identify that
If its showing “disabled” then this is the reason behind the error 2775, 1336. You need to change the value by selecting "Manual" from the drop-down box in order to fix the problem.
If the Kaspersky antivirus program installed in your PC won’t open then it simply means that your computer defence/firewall is not working properly or is turned off. In such as case, you need to turn on the firewall and restore the default settings in the Kaspersky antivirus. To reset the settings, you need to uninstall the software and download the latest version from the original website. Now perform the installation steps and restart your computer to set the changes made recently. Open the antivirus and it will work properly.
Users might encounter a number of errors in kaspersky antivirus if they have windows 10 operating system installed in PC. One such common error is error 1316 and 1714 which encounters when a user attempts to install the antivirus in their computer. Make sure that the setup of the kaspersky download from the internet is not corrupted. Often the corrupted software leads to such issues. Download a genuine copy of the software to avoid installation issues. You also need to check the system requirements before downloading the antivirus in your PC.
There are many reasons why Kaspersky antivirus stopped working on your PC. There might be a possibility that your system suffers from malware and virus attacks rendering the antivirus unable to function properly. There can also be some software conflicts if your computer already has security software installed. Another reason might be the interference of a 3rd party app running in the background affecting the working of the antivirus. To solve this issue, you need to perform reboot your computer and perform the complete system scan in safe mode. Then remove the other security software and other suspicious apps. Uninstall the antivirus and reinstall it again.